What is the customer feedback mechanism used by American Airlines?

The selected answer highlights the primary methods American Airlines uses to gather customer feedback. Post-flight surveys are a systematic way for the airline to collect insights from passengers after their journey, allowing them to evaluate overall satisfaction, service quality, and identify areas for improvement. Direct feedback channels provide an immediate way for customers to voice their opinions or concerns, facilitating a swift response from the airline.

These mechanisms are essential for understanding customer experiences, as they offer a structured approach to collecting data from a wide range of passengers. Effective feedback systems can help improve operations, enhance customer service, and ultimately drive better business outcomes for the airline.

Other options may involve various forms of customer engagement, but they do not comprehensively capture the structured approach of post-flight surveys combined with direct feedback channels, which are crucial for American Airlines' feedback mechanism.